Have you changed your mind and want to return your product? You can do this free of charge within 14 days after receiving your order.
Please note the following conditions for returning a product:
We can only accept the returns when the order–if possible–is sent undamaged, in the original packaging or a sturdy shipping box. For products that are damaged or show signs of use, we keep the right to refuse the return or to charge for the damage.
Our General Terms and Conditions, which you can find here, apply to the products delivered to you. Does the product meet the return conditions? If yes, use the “Contact us” form on the website.
Is there something unclear? Contact our customer service. They will be happy to assist you further!
After submitting the return form, you will receive the return address and a unique ticket number with which to return your order to us.
Please note that if you want to return an order that has come with a bonus/gift item, and the total amount of the non-returned order falls below the minimum amount to receive the gift, you no longer meet the conditions to keep the gift supplied and it must then also be returned.
– Always request proof of shipping with your return.
– Open the shipping box and original packaging carefully, so you can reuse them to return the order if necessary (our shipping boxes are resealable).